About
November 26, 2019 2022-01-31 15:40About
About
About
Products to match your needs and desires
We aim to help you find the products you not only need, but desire, so YOU can celebrate and represent your unique cultural interests.
CaribbeanIsle is the outcome of a desire to connect people of the Caribbean with unique, handcrafted products made in the region.
Most popular FAQs
Products
Where are your products sourced?
Our products are sourced from across the beautiful islands of the Caribbean and neighbouring countries, all in the search for quality items that exceed the expectations of special customers like you.
What are your products made from?
Our preference is for high-quality handmade products. We emphasise quality in craftsmanship and the raw materials used.
How mindful are you in respect of the conditions under which the products you retail are produced?
This is very important to us, as the beginning of the supply chain is just as important as the end. We make every effort to work with reputable craftsmen and distributors.
Do you offer a warranty for your home products?
This is not applicable to our current product lines. However, we stand behind our products and are willing to address any concerns that may arise.
Do you provide products wholesale or for distribution purposes?
Yes, this can be facilitated; however, terms and conditions will apply based on the request made.
Orders
What are your accepted payment options?
Cash, or where applicable, may be required for pre-orders and the balance paid on delivery.
Do you accept telephone orders?
Yes. You can contact us directly at xxx-xxx-xxx.
Can I cancel/change an order?
Please complete the [contact form] and select the applicable subject heading. You will receive an email confirmation once you complete and submit your request. We will work to respond to your request within 5 to 10 business days.
How long will it take to fill my order?
Immediately for items that are in stock; some items may have to be ordered and so delivery times will vary. We will work with our customers to meet their desired schedules as best as we can.
How can I track my order?
For some items, automated online tracking will be available. For others, we will arrange to send periodic updates via email.
Shipping
Do you ship internationally?
International shipments will be provided by DHL or FedEx.
What are your shipping charges?
Shipping options are agreed on with the customer, and so charges will vary and be dependent on the mode of shipping selected.
Do you have a physical pick-up location?
Our pick-up depot is located at…
Do you offer deliveries locally in country?
Yes, we do. Local deliveries are provided within the following areas:
Products
What is your exchange/refund policy?
Our refund policy will be compliant with our domicile requirements, but generally you can have a full refund or an exchange within 7 days.
Are payments on your site secure?
We ensure the safety of your personal information throughout our payment process.
